Frequently Asked Questions
WHAT IS THE DIFFERENCE BETWEEN COLD PRESSED METHOD AND THE FERMENTATION METHOD
Our virgin coconut oils are derived through a “wet-milling” process. With this process, the oil is extracted from fresh coconut meat without drying first. “Coconut milk” is expressed first by pressing it out of the wet coconut meat. The oil is then further separated from the water. Methods which can be used to separate the oil from the water include boiling, fermentation, refrigeration, enzymes and mechanical centrifuge. Our cold-pressed VCO is wet pressed and centrifuged to ensure that the oil is produced without direct heat or chemicals. On the other hand the wet-milling fermentation method grates the fresh coconut, expresses the coconut milk, and then separates the oil overnight by allowing the heavier water to fall to the bottom of the container, while the lighter, crystal clear oil, remains on top. Coconut “curds” also form from coconut solids. The top part containing the coconut oil and coconut solids is then scooped out and put into a large “wok,” and the oil is mildly heated for a short time until the curds fall to the bottom. Because the oil is constantly stirred during this time, it does not reach boiling point, but it allows the coconut solids to fall to the bottom. The oil is then filtered and ready to be bottled.
WHAT ARE YOUR MINIMUM ORDER QUANTITIES?
Our minimum order quantities for our extra virgin coconut oil is 920kg (1 IBC container). We do though recommend ordering in higher quantities to reduce the costs of shipping.
WILL THE PRODUCTS YOU DELIVER TO US BE CERTIFIED ORGANIC BY A RECOGNIZED BODY?
We are currently working on that. However, we emphasize that our oils are produced from organically grown coconuts.
I AM BASED IN EUROPE / AMERICA / SOUTH AFRICA / EAST ASIA, WHAT ARE YOUR SHIPPING TIMES TO THESE LOCATION?
Our shipping times to Europe are +-19 days, to America is +-21 days, South Africa is +- 14 days and East Asia is +- 25days.
WHAT ARE THE DELIVERY AND SHIPPING OPTIONS IF WE BUY YOUR PRODUCTS?
We can sell our products to you FOB Tema port or deliver to your port of choice CIF anywhere in the world or we can clear the goods at your port of choice and if required have them delivered direct to your warehouse. We will provide all these delivery options at cost.
WHAT ARE YOUR ORDER TERMS AND REQUIREMENTS?
For new customers, we require payment in full before shipping the goods. For our existing customers, we offer some flexibility.
WHAT SHELF LIFE CAN YOU GUARANTEE ON YOUR PRODUCTS AT THE TIME OF SHIPPING?
Our virgin coconut oils will be shipped with a minimum shelf life of 18 months
WE ARE CURRENTLY BUYING EXTRA VIRGIN COCONUT OIL FROM SRI LANKA / PHILIPPINES / INDONESIA, IS GHANAIAN EXTRA VIRGIN COCONUT OIL THE SAME?
Yes our oil is exactly the same in texture, aroma and analysis test results. This is because the same varieties of coconut are in Ghana as in these other countries.
CAN YOU SEND US A SAMPLES OF YOUR OILS?
Yes get in touch and we can send you a free sample via DHL. We may request you pay the shipping cost on the sample.